Is There Uber in Hanoi: How To Get Around in Vietnam

If you’ve been planning your trip and wondering, Is there Uber in Hanoi? Let me give it to you fair and simple: there isn’t.

Uber services bowed out from the Vietnamese market a while ago. 

But no worries, my friend. Vietnam’s got your back with some awesome Uber alternatives to get you around smoothly.

I just spent three months backpacking through Southeast Asia. During those three months, we dedicated three full weeks to exploring and living in Hanoi alone!

That is how much I loved this crazy, chaotic, beautiful city.

I have personally used all of these transportation options to get around Hanoi and the whole country of Vietnam, so I will explain all you need to know.

Let’s dive into the options awaiting you in this lively, historic city.

Grab: Vietnam’s Uber Alternative

There may not be Uber in Hanoi, but this city offers so many of transportation options.

From shuttle buses connecting the Hanoi Airport to the city center to the regular trains departing from the Hanoi Train Station, you’re never really stuck in one place. 

If you want a taste of old-world charm, rickshaws or “cyclos” in Hanoi’s Old Quarter are a fun experience.

Especially during the early mornings or late evenings to avoid the rush hour.

If you’re looking to traverse short distances or navigate through the narrow lanes of the Old Quarter of Hanoi, motorbike taxis, recognized by their green helmet, are your best bet.

Tuk-Tuks, though less common than in other parts of Southeast Asia, can still be found in the city center and are a fun way to get around.

Long distances or day trips to the outskirts of Northern Vietnam?

Consider hiring a private driver. While this option might be pricier, it offers comfort and convenience.

And if you’re near the water, remember the traditional boats which can provide a serene way to explore.

Now, enter Grab. No longer just a taxi app, Grab has transformed into a full-fledged transport solution in major cities like Hanoi and Ho Chi Minh City. 

The beauty of Grab is its versatility.

Whether you’re looking for a Grab Car, a Grab Bike, or Grab Taxi, transport comes in bunches. Tourists often find Grab to be the most convenient option. 

And for the cheapest way to explore Hanoi?

That would be the Grab Bike. It’s economical, fast (especially during peak hours), and gives you an authentic feel of the city’s pulse.

The Grab App and How to Use It

There may not be Uber in Hanoi, but the alternative Grab app works much the same. Having the Grab App on your phone is like holding the key to the city’s transport network.

First things first, to use the app, you need a local Vietnamese phone number. So, it might be a good idea to get a local SIM card from any cell phone provider once you land.

However, if you have an international phone service such as Google Fi, your normal cell service will work as well.

We use Google Fi and have been able to access and use the Grab app all over Southeast Asia.

Once you’ve set up the app, just input your pick-up and drop-off location.

You’ll be given a fare estimate and the license plate number of your Grab ride. Remember to double-check the license plate with the one displayed on your app when your ride arrives.

One of the major advantages of the Grab app is the transparency in pricing. No more haggling with taxi drivers! 

Plus, you can pay cash in Vietnamese Dong or link your credit or debit card to the app.

Also, there’s minimal language barrier as the app does most of the talking.

Is Grab Affordable

Regarding cost, Grab rides are typically on par with or slightly cheaper than regular taxi services.

For instance, a Grab Car from the Hanoi Airport to the Hanoi City Center would cost you considerably less than most private car services.

And if you opt for a Grab Bike, it becomes even more affordable.

Tipping isn’t a widespread custom in Hanoi, but it’s gaining traction, especially with ride-hailing services.

While Grab drivers don’t expect a tip, they appreciate it. If you had a pleasant ride, consider leaving a tip as a nice gesture.

Hanoi’s transportation scene is ever-evolving. And traditional methods like rickshaws and public transport do have their charm.

But, ride-sharing apps, especially Grab, have emerged as a reliable and efficient Uber alternative. 

So, as you gear up for your Vietnamese adventure, remember to download the Grab app, grab (pun intended) a local SIM card, and you’re good to go.

Is Grab Safe and Reliable

Stepping into a new country, safety and reliability are often paramount concerns for travelers, especially if navigating it solo or as a female traveler. 

Grab, having solidified its position as the dominant ride-hailing service in major cities across Southeast Asia, brings with it a reputation.

But how does it fare on the safety and reliability front in the bustling streets of Hanoi?

By and large, Grab is highly reliable.

The app provides real-time tracking, so you can share your ride details with someone you trust. This feature is handy for solo travelers and female passengers.

Additionally, every Grab driver is registered, ensuring that there’s accountability. 

While most riders have a positive experience with Grab, it’s also essential to know that the service has a built-in rating and review system. 

Passengers can rate their drivers after each ride, and these ratings contribute to the overall score of each driver. A consistently low rating can lead to the suspension of the driver from the platform.

This system not only promotes accountability but also encourages drivers to provide the best service possible. 

Besides, Grab has a 24/7 customer support line you can contact in case of any issues or concerns during your ride.

Fare disputes are rare since the app provides an upfront fare estimate. However, it’s always wise to confirm with the driver before starting the ride.

But, as with any service, there might be occasional hiccups. It’s crucial to trust your instincts. If something feels off, don’t hesitate to cancel the ride.

Grab Cautions: Negotiate the Fare and Cancellation

While Grab offers a seamless experience most of the time, it’s essential to keep some precautions in mind. Here’s what you need to be watchful of:

• Fare Negotiation: Always rely on the fare displayed on the Grab App. Some drivers might negotiate a different fare, especially during rush hour or peak hours. Stick to what the app displays to avoid overpaying.

• Cancellation Policy: Remember, if you cancel a Grab ride after a certain period (usually 5 minutes after booking), you might incur a fee. Ensure you’re ready to go when you book to avoid unnecessary charges.

• License Plate Verification: Always cross-check the license plate number on the app with that of the arriving vehicle. It’s a quick way to ensure you get into the right car.

• Avoid Cash Transactions Outside the App: If you choose the pay cash option, only pay the amount displayed. Only get swayed into paying extra if it’s a tip for exceptional service.

Additionally, keep an eye out for peak surcharge notifications on the app.

During high-demand periods, Grab may implement surge pricing, which could significantly increase the fare.

While this isn’t a regular occurrence, it’s good to be aware of it, especially if you’re traveling during Hanoi’s rush hours or major events.

Other Travel Alternatives

While Grab has a stronghold in Vietnam, here are some other good options in town.

Gojek

Introduced as an Uber alternative, Gojek, originating from Indonesia, has expanded its operations in Southeast Asia.

Like Grab, Gojek offers services, from motorbike taxis (“ojeks”) to private cars. Their interface is user-friendly, and prices are competitive with Grab.

Vinasun and Mai Linh Taxis

These are traditional taxi services that are popular and reliable in Hanoi. While they might not be as tech-savvy as ride-sharing apps, they have a longstanding reputation.

It’s advisable to have the Hanoi city center or your destination address written in Vietnamese to navigate the language barrier.

Motorbike Rentals

If you’re feeling adventurous, renting a motorbike can be a thrilling way to explore Hanoi.

Riding through Hanoi on the back of a local’s motorcycle is a once-in-a-lifetime experience and gives you such an awesome rush!

I strongly recommend trying it at least once.

Ensure you’re comfortable with the traffic norms and always wear a helmet.

Public Transport and Shuttle Buses

Buses connect various parts of the city and are the cheapest option.

Shuttle buses, especially from the Hanoi Airport to the city center, are frequent and affordable.

Another mode of transportation that’s gaining popularity among locals and tourists alike is bicycle rentals. Hanoi’s relatively flat terrain makes it suitable for cycling.

FAQs About Uber in Hanoi

Navigating Hanoi’s transport scene? Here are some quick answers to common questions.

Uber Alternatives and Ride-Sharing Apps in Hanoi Final Thoughts

To sum it up: Is there Uber in Hanoi? No, Uber does not operate in Vietnam.

However, navigating through Hanoi, you will quickly realize the plethora of transport options available.

While Uber in Vietnam is a thing of the past, alternatives like Grab and Gojek have taken the reins, ensuring travelers have a smooth ride.

Safety and reliability with these ride-sharing apps are generally top-notch, but as always, staying alert and informed goes a long way.

Whether hopping onto a Grab Bike or negotiating your way through the vibrant Hanoi’s Old Quarter in a rickshaw, the city promises a journey as memorable as the destination.

Safe travels, my friends!